Question 1

What paperwork is necessary to lodge an insurance claim?

Accepted Answer

You'll need your policy document, proof of the incident (police report), repair invoices, and/or medical reports. Additional documents may be required at the discretion of the insurance company.

Question 2

What documents are required when applying for an insurance policy?

Accepted Answer

We’ll need an identity card, proof of residence, and financial documents like income proof. For specific types of insurance, other documents may also be necessary (i.e., valid driver’s license and vehicle registration documents for car insurance, and health records for health and life insurance).

Question 3

To terminate my insurance policy, are there any documents I must furnish?

Accepted Answer

A written request or cancellation form is needed when terminating your insurance. Other relevant documents may be required at the discretion of the Insurance company.

Question 4

What's the procedure to include another individual or entity in my policy?

Accepted Answer

You'd need to provide the details of the individual or entity, their identity documents, and any other relevant document based on the insurance required.

Question 5

How can I validate my prior insurance or showcase a no-claims bonus?

Accepted Answer

You will need to provide us with previous insurance policy documents or a letter from your past insurer as proof of a no-claims bonus.

Question 6

I misplaced my insurance policy document. What steps should I take?

Accepted Answer

Report the loss at +961 81 444 360 or at info@compare360.com as soon as possible. We will guide you through the process of obtaining a duplicate document.

Question 7

Are digital versions of insurance papers deemed legitimate?

Accepted Answer

Electronic copies are considered valid as long as they contain all essential information and signatures.

Question 8

How do I modify information on my insurance policy paper?

Accepted Answer

Contact us at +961 81 444 360 and submit a formal request along with any supporting documentation required for the changes.

Question 9

Can photocopies serve as substitutes for original insurance documents?

Accepted Answer

Photocopies may not be accepted as a substitute for original documents unless verified and stamped by the insurance provider.

Question 10

How frequently will I get a revised insurance policy paper?

Accepted Answer

Updated documents are issued at renewal or when you make changes to your policy.

Question 11

How can I obtain a duplicate copy of my insurance policy document?

Accepted Answer

Contact us at +961 81 444 360, and we will guide you through the process, which may involve submitting a written request and a nominal fee.

Question 12

What documents are needed to renew my insurance policy?

Accepted Answer

Typically, you'll need the previous year's policy document. With us, in a few clicks you’ll have your renewed policy. Our insurance experts are here to assist you, always.

Question 13

Do I need to report and update any changes in my assets or health status?

Accepted Answer

For certain types of insurance, especially life or health, you should report significant changes. Failure to do so will impact claims or policy validity.

Question 14

How is my personal information protected and who has access to my documents?

Accepted Answer

We are required by law to protect personal data. Only authorized personnel within the company and relevant regulatory authorities can access your information.

Question 15

How long does it take to process my documents and activate my policy?

Accepted Answer

Processing times vary, but once all required documents are submitted, your insurance policy is usually activated Instantly or sometimes within a few days.

Question 16

For how long should I store my insurance policy papers and related documents?

Accepted Answer

Keep these documents for as long as your insurance policy is valid. It is necessary to have them in times of claims, changes, or renewal.

Question 17

Are there any penalties for providing inaccurate or false information on my documentation?

Accepted Answer

Yes, providing false or inaccurate information may result in policy cancellation, claims denial, or even legal consequences. Be sure to be honest with us for a smooth experience and get your Ideal coverage.

Question 18

What happens to my documentation if I switch insurance providers?

Accepted Answer

Your old policy documents remain with your previous insurer, and you'll receive new documents from your new provider. It's advisable to keep copies of all past and present policies.

Question 19

How can I renew my insurance policy online?

Accepted Answer

You can renew your insurance policy online in a few minutes by following the steps below:Visit our website and fill out a simple form with a few details.Receive and compare quotes from the best insurance companies in Lebanon.Choose a policy which suits your needs and requirements.Pay the premium to receive the policy in your inbox.Alternatively, you may also call our insurance experts at +961 81 444 360 for assistance.

Question 20

What is an insurance policy number?

Accepted Answer

The insurance company gives an insurance policy number to identify the policy holder. This is mentioned in your insurance policy document.

Question 21

How can I check my insurance policy number online?

Accepted Answer

You can check your policy number on your policy document soft copy or via SMS.

Question 22

How can I check my insurance policy validity online?

Accepted Answer

You may visit the insurance company's website and enter your policy number to check its validity. You may also email them or call their helpline and share the policy number to validate your insurance policy.

Question 23

When would I need my insurance policy number?

Accepted Answer

You might need the insurance policy number on the following occasions                       Renewing or updating your insurance policy: You need the policy number when you go for the policy renewal or update. It may be needed to verify your previous / current policy. Through your policy number, you can also check for no claims discounts you can benefit from.   While processing a claim: When you submit a claim request, you need a policy number to claim your damages from the insurance company.Applying for duplicate policy document : If you have lost your insurance policy document, you may need your policy number to give to the insurance company to issue a duplicate copy of the insurance policy document.

Question 24

How quickly can I get insurance quotations online?

Accepted Answer

With Compare360, instantly! You just need to enter a few details and you’ll be able to compare policies from the best insurance companies in Lebanon.

Question 25

Why do you need my credit card details?

Accepted Answer

We only require your credit card details when you want to purchase a policy. At no other time will we ask for your credit card details or OTP. Once you share your credit card details and purchase your policy, we no longer need your credit card information. We do not store any credit card related information with us.

Question 26

What is the grace period after expiry of an insurance policy?

Accepted Answer

A grace period is the time you have after your due date to pay your premium before your insurance company terminates your plan. Grace periods differ for each insurance company, and policy, and can range from 24 hours to three months. Some insurance companies provide no grace periods at all.

Question 27

Can I pay for an insurance policy online?

Accepted Answer

Yes, you can use your debit or credit card online to pay for your insurance policy. You also have the option to do an online bank transfer. When you pay on Compare360, you pay directly to insurance companies, benefiting from complete transparency.

Question 28

Can I pay for my insurance policy using a credit card?

Accepted Answer

Yes, an insurance policy premium can be paid with a credit card. However, there might be an additional fee. Before paying your insurance premium with your credit card, check to see if you are being charged any additional fee.

Question 29

How is the premium amount of an insurance policy determined?

Accepted Answer

The insurance premium computation differs with different variants, and there is no basic guideline for the precise premium to be the same for every plan. It varies for each insurance plan depending on factors such as plan chosen, age, and claims history.

Question 30

Is it better to pay for insurance coverage on a monthly basis or on an annual basis?

Accepted Answer

Monthly payments might appear like the more affordable option upfront, yet it's almost always the most expensive method to pay for an insurance policy. Paying annually might feel like you are shelving out more cash up front, but you might make up for it in the price advantage that you get.

Question 31

Do I get a discount if I pay my insurance policy premium in full in one go?

Accepted Answer

Some insurance companies may provide a discount for paying in full in one go. It is always best to check with our insurance experts if there are any latest discounts or offers from insurance companies.

Question 32

Can I get a refund if I cancel my insurance policy?

Accepted Answer

Every insurance policy may have their own terms of refund which may be outlined in the policy itself. Please refer to your policy document carefully to understand the refund terms. Alternatively, you may contact our insurance experts at +961 5 459 475 for assistance

Question 33

What happens if I am late in paying the premium for an insurance policy?

Accepted Answer

Late payment may result in the cancellation of your policy and thus would cease to provide cover for you. It may also incur fines or any other legal consequences. For example, If you enter an accident after your vehicle insurance lapses and you haven’t paid to renew it, you'll have to pay out of pocket for any damages on your own plus bear some heavy fines and black points as per Lebanon law.

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